Frequently Asked Questions?
1. Forgot your Password and ID?
Please call 1-715-652-2105 or 1-800-326-4424 to speak with a customer service representative to access your account.
Hint:
Initial Password: 4-digit password from Online Services Agreement
Initial ID: 9528 XXXX XXXX
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2. Can't sign on your account?
The security protection for your account has been locked for one of the following reasons:
- Your account was inactive for more than 3 months.
- There were 3 consecutive, unsuccessful attempts to access your account.
Please call 1-715-652-2105 or 1-800-326-4424 to speak with a customer service representative to unlock your account.
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3. How does my Personal Identification Image work?
Before entering your NetTeller Online Banking Password on ANY WEB SITE, find your chosen image on the left of the screen.
If your chosen image appears - you are at the official NetTeller Online Banking web site provided by Pioneer Bank. Proceed.
If your chosen image does not appear - DO NOT ENTER YOUR PASSWORD. Please contact Pioneer Bank at 1-715-652-2105 or 1-800-326-4424.
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4. How do I choose a Personal Identification Image?
1. Click the "Sign On" button on the Online Banking web page.
2. Then, on the first NetTeller screen, enter your NetTeller Online Banking ID, and click the "Submit" button.
3. On the second screen, enter your NetTeller Online Banking Password, and click the "Submit" button.
4. Next, select your Personal Identification Image from the image catalog (required). Study your image, and click the "Finished" button.
5. In the future, your new image will appear on the bottom left of your online banking account pages. If you would like to change your image, select the image in your account, and complete step 4 again.
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5. How do Personal Verification Questions work?
Once you've had Online Banking for about 30 days, you will be asked to select and answer three Personal Verification Questions. Key in your correct answers and continue to use your Online Banking as normal.
From this point, if unusual or uncharacteristic behavior is detected, one of your Personal Verification Questions will appear on your screen. You would provide the correct answer and continue with your Online Banking.
If the question is not answered correctly, the new security feature will assume there is an unauthorized attempt to access your information. Access will be denied to protect your account.
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